WhatsApp Privacy Policy

Effective Date: 1 July 2026

Synergy Credit (“Synergy Credit”, “we”, “our”, “us”) values your privacy and is committed to safeguarding the personal data you share with us. This WhatsApp Privacy Policy explains how we collect, use, store, and protect your personal information when you communicate with us through our official WhatsApp Business account.

By contacting us via WhatsApp, you acknowledge that you have read and understood this policy.

1. Information We Collect

When you communicate with us through WhatsApp, we may receive personal information that you voluntarily provide, including but not limited to:

• Full name
• Mobile telephone number
• Messages and enquiries submitted through WhatsApp
• Supporting information or documents you choose to provide
• Any other information necessary for us to respond to your request

We only collect information that is relevant and reasonably necessary for providing assistance, responding to enquiries, and delivering our services.

2. How We Use Your Information

The personal data collected through WhatsApp may be used to:

• Respond to your enquiries and requests
• Provide customer assistance and support
• Verify your identity where appropriate
• Maintain records of customer communications
• Improve our service quality and internal processes
• Fulfil legal, regulatory, or compliance obligations

Your personal information will only be used for legitimate business purposes or where required or permitted under applicable laws.

3. Use of WhatsApp

Our WhatsApp Business account is provided as a convenient communication channel for customers.

Please note that WhatsApp is operated by Meta Platforms, Inc. Communications made through WhatsApp are subject to WhatsApp’s own Terms of Service and Privacy Policy.

Although we implement reasonable safeguards to protect the information under our control, electronic communications transmitted over the internet cannot be guaranteed to be completely secure.

We recommend that you avoid sending passwords, banking credentials, or other highly confidential information through WhatsApp unless specifically requested through a secure process.

4. Disclosure of Personal Data

We may disclose your personal information where disclosure is:

• Required by law or regulatory authorities;
• Necessary to establish, exercise, or defend our legal rights;
• Otherwise authorised or permitted under applicable legislation.

Synergy Credit does not sell, trade, or rent your personal information to third parties.

5. Retention of Information

WhatsApp conversations and related records may be retained for as long as reasonably necessary to fulfil operational, legal, regulatory, or business requirements.

When such information is no longer required, appropriate measures will be taken to securely delete or dispose of the records.

6. Protection of Personal Data

Synergy Credit maintains appropriate administrative, organisational, and technical safeguards designed to protect personal information against unauthorised access, disclosure, alteration, misuse, or loss.

While we strive to maintain high security standards, no electronic transmission or storage system can be guaranteed to be entirely secure.

7. Your Privacy Rights

Subject to applicable laws, you may request to:

• Access your personal information held by us;
• Correct inaccurate or incomplete personal information;
• Withdraw consent for the collection, use, or disclosure of your personal information, where applicable.

Requests relating to your personal data may be submitted using the contact details below.

8. Contact Us

If you have any questions regarding this WhatsApp Privacy Policy or wish to exercise your privacy rights, please contact:

Synergy Credit
Block 442 clementi ave 3 #01-89 120442

Email: [email protected]
6250 0066

9. Updates to this Policy

Synergy Credit reserves the right to amend or update this WhatsApp Privacy Policy from time to time to reflect changes in our business practices, legal obligations, or regulatory requirements.